FAQs

Can I change my shipping address after placing an order?

You can change your shipping address only if your order is still being processedContact us immediately if you wish to do so.

I received the wrong item(s) or my order is missing an item. What do I do?
Contact us immediately. Make sure to include the email address you used for checkout, your full name, and your ordernumber.
Our customer service epresentatives wllnot rest until you get the right product(s) as quickly as possible. They wll alsoguide you through the steps of exchanging or returning the wrong item(s).

Where should I store my supplements?
You should keep Old School Labs supplements in a cool, dry place, and away from heat, moisture and direct sunlight.
Learn more about good and bad storage areas with our storage guidelines.
All supplements should be sealed tight after use, and kept out of reach of children.

Why isn't my coupon/discount code working?
Allcoupon codes we generate have a time limit Your code may have expired. Coupons codes are also not combinable inmost cases.
Contact us in these events:
· You received a coupon code for an on-going campaign that doesn't work You paid for or received a code from a third party not affiliated with Old School Labs

How can I change my payment method?
You can change your add or remove payment methods by logging in to your account